Refund policy

Our 60-Day Couch-Safe Guarantee

We want your cat to actually use her Hush scratcher — and your furniture to stay safe. Cats can take a little time to switch to a new surface, so we give you a full 60 days from the day your order is delivered to decide.

If you're not satisfied, for any reason, email us at support@hushchews.com within 60 days of delivery and we'll refund your purchase in full. You don't need to send anything back, explain yourself, or jump through hoops. One email is enough.

How refunds work

Refunds are issued to your original payment method, normally within 5–10 business days of our confirmation email. The refund covers the product price you paid. One refund per product per customer; bundles (the Couch-Saver System) are refunded as a whole.

Damaged, defective, or incorrect orders

If your order arrives damaged or isn't what you ordered, email us a photo within 14 days of delivery and we'll send a replacement or a full refund — your choice, at no cost to you.

Order changes and cancellations

Need to fix a shipping address or cancel? Email us as soon as possible. We can usually help if the order hasn't shipped yet. Once an order has shipped, it falls under the 60-day guarantee above.

Questions

Email support@hushchews.com — a real person reads every message, usually within 1 business day.

This policy applies to purchases made on hushchews.com. Nothing in this policy limits any rights you may have under applicable consumer law.